8basa Frequently
Asked Questions
Everything you need to know about registering, depositing via bKash, Nagad and Rocket, claiming bonuses, betting on cricket, and playing safely on 8basa — answered clearly in one place.
This FAQ page is your comprehensive reference for all things 8basa. Whether you are a new player trying to register your first account or an experienced member with a question about a bonus wagering requirement, you will find a clear, direct answer below. Questions are grouped into five categories for easy navigation. If your question is not covered here, the 8basa support team is available around the clock at .
Easy Registration
Sign up in under two minutes with your mobile number. KYC verification is straightforward and typically completed within 24 hours.
Mobile Wallet Payments
Deposit and withdraw instantly using bKash, Nagad, and Rocket — the three most widely used mobile wallets in Bangladesh.
Cricket Betting
Bet on BPL, IPL, T20 World Cup, and bilateral series with live in-play markets and real-time odds updates on every match.
Welcome Bonus
New players receive a welcome bonus on their first deposit. No promo code needed — the bonus is applied automatically to your account.
Safe & Certified
8basa uses SSL encryption across the entire platform, with RNG-certified games from audited providers for provably fair outcomes.
24/7 Support
Our support team is available every day of the year, including all Bangladeshi public holidays. Email us at [email protected] any time.
Account & Registration
How do I create an account on 8basa?
Creating an account on 8basa takes under two minutes. Visit the 8basa website, click the registration link, and fill in your name, mobile number, email address, and preferred currency (BDT). You will receive a one-time verification code via SMS to confirm your number. Once verified, your account is active and ready to use.
What documents do I need to verify my 8basa account?
8basa requires standard KYC (Know Your Customer) documents to verify your identity. You will need to submit a clear photo of your National ID Card (NID), passport, or driving licence, plus a selfie holding the document. Address verification may be done via a utility bill or bank statement dated within the last three months. Verification is typically completed within 24 hours.
What is the minimum age to register on 8basa?
The minimum age to register and play on 8basa is 18 years old. This is a strict requirement with no exceptions. During the KYC process, 8basa verifies the age of every player, and any account found to be held by a person under 18 will be closed immediately, with any balance returned to the payment source.
I forgot my 8basa password — how do I reset it?
You can reset your 8basa password by clicking the "Forgot Password" link on the login page. Enter your registered email address or mobile number, and a password reset link or OTP will be sent to you within a few minutes. If you do not receive it, check your spam folder or contact 8basa support at [email protected] for assistance.
Can I have more than one 8basa account?
No. 8basa strictly allows only one account per player. Opening multiple accounts is a violation of the Terms and Conditions and may result in the permanent closure of all associated accounts and the forfeiture of any balances or bonuses. If you have accidentally created a duplicate account, contact support immediately to have it resolved.
How do I close my 8basa account?
To close your 8basa account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Any remaining balance will be returned to your verified payment method before closure. If you are closing your account due to problem gambling, 8basa encourages you to consider self-exclusion first, which preserves your account history while blocking access.
Deposits & Withdrawals
How do I deposit money on 8basa using bKash?
To deposit via bKash on 8basa, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen instructions to complete the transaction using your bKash mobile wallet. Deposits via bKash are processed instantly in most cases, with funds reflecting in your 8basa balance within a few minutes.
Does 8basa support Nagad and Rocket for deposits and withdrawals?
Yes, 8basa supports both Nagad and Rocket for deposits and withdrawals, in addition to bKash. All three are available as payment options in your account's cashier section. Nagad and Rocket transactions are processed in real time, making them a fast and convenient choice for players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, and Khulna.
What is the minimum deposit amount on 8basa?
The minimum deposit amount on 8basa is ৳200 BDT for mobile wallet payments such as bKash, Nagad, and Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum deposit is ৳500 BDT. There is no maximum deposit limit set by 8basa, though your individual payment provider may impose their own daily transaction caps.
What is the minimum withdrawal amount on 8basa?
The minimum withdrawal amount on 8basa is ৳500 BDT for all payment methods, including bKash, Nagad, and Rocket. Withdrawal requests are reviewed by the 8basa finance team and are typically processed within 1–4 hours during business hours. Withdrawals to bank accounts may take up to 24 hours depending on your bank's processing time.
How long does a withdrawal take on 8basa?
Most 8basa withdrawals to bKash, Nagad, and Rocket are processed within 1–4 hours of approval. Bank transfers to institutions such as Dutch-Bangla Bank, City Bank, or BRAC Bank may take up to 24 hours. Withdrawals submitted outside of business hours (9 am to 11 pm BST) are processed on the next business day. Your account must be fully KYC-verified before any withdrawal can be approved.
Are there any fees for deposits or withdrawals on 8basa?
8basa does not charge any fees on deposits or withdrawals from its side. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction fees. We recommend checking your provider's current fee schedule before initiating a transaction. 8basa always credits the full deposited amount to your account with no deduction.
Games & Gameplay
Can I bet on cricket matches on 8basa?
Yes, cricket betting is one of the flagship offerings at 8basa. You can bet on Bangladesh Premier League (BPL) matches, IPL, T20 World Cup, ICC tournaments, and bilateral series featuring the Bangladesh Tigers. Markets include match winner, top batsman, total runs, wickets, and live in-play betting. The cricket section is updated in real time throughout every match.
What slot games are available on 8basa?
8basa offers a wide range of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library includes classic three-reel slots, five-reel video slots, progressive jackpots, and themed titles. You can browse the full catalogue in the Slots section of the site, with games filterable by provider, volatility, and RTP percentage.
Does 8basa have live casino games?
Yes, 8basa features a fully equipped live casino section powered by providers including Evolution Gaming and Ezugi. You can play live roulette, live blackjack, live baccarat, and live game shows with real dealers streamed in high definition. The live casino is available 24 hours a day and is fully accessible on both desktop and mobile devices.
Is 8basa available on mobile devices?
Yes, 8basa is fully optimised for mobile play. The platform runs smoothly on any modern smartphone or tablet browser — iOS and Android — without the need to download a separate app. The mobile version of 8basa includes the full game library, complete cashier functionality, and all account management features, making it ideal for players across Bangladesh who prefer gaming on the go.
What is the RTP on 8basa slot games?
The Return to Player (RTP) percentage varies by game, but most slots on 8basa from providers like Pragmatic Play and NetEnt carry RTPs between 94% and 97%. Individual RTP information is available in each game's paytable or information panel. 8basa only partners with certified game providers whose titles are tested by independent auditing bodies for fairness.
Bonuses & Promotions
What is the 8basa welcome bonus and how do I claim it?
The 8basa welcome bonus is available to all newly registered players who make a qualifying first deposit. The bonus is applied automatically to your account upon deposit — no promo code is needed. The exact bonus percentage and maximum amount are displayed on the 8basa promotions page. Always read the full bonus terms before depositing, including the wagering requirement and expiry date.
What is a wagering requirement on 8basa bonuses?
A wagering requirement is the number of times you must bet through your bonus amount before any winnings derived from that bonus can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing bonus-related winnings. Wagering requirements and eligible games are detailed in each individual bonus's terms and conditions on 8basa.
Does 8basa offer free spins or no-deposit bonuses?
8basa runs regular promotional campaigns that may include free spins on selected slot titles. The availability of no-deposit bonuses varies and is not always active. The most reliable way to stay informed about current offers is to check the 8basa promotions page after logging in, or to opt in to promotional emails when setting up your account preferences.
Does 8basa have a loyalty or VIP programme?
Yes, 8basa rewards regular players through a loyalty programme. As you play, you accumulate points that can be exchanged for bonus credits, cashback, or entry into exclusive tournaments. Higher-tier VIP members receive dedicated account managers, faster withdrawal processing, and invitations to special events. Contact 8basa support to find out how to advance your loyalty tier.
Can I withdraw bonus winnings immediately after receiving a bonus?
No — bonus winnings on 8basa must meet the applicable wagering requirement before they become available for withdrawal. Until the wagering requirement is fully satisfied, bonus funds and any winnings generated from them are held as restricted balance. Your real-money balance is always withdrawable at any time, provided your account is KYC-verified and no withdrawal holds are in place.
Safety & Responsible Gaming
Is 8basa safe and secure?
Yes, 8basa uses SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and the server. Player funds are held in segregated accounts, and all game outcomes are determined by certified Random Number Generators (RNGs). 8basa also conducts regular security audits to maintain the highest standards of platform integrity.
Is 8basa legal in Bangladesh?
8basa operates as an online gambling platform accessible to Bangladeshi players who meet the 18+ age requirement. The platform uses SSL encryption and fair-play certified game software. 8basa does not make specific claims about local licensing. Players are responsible for understanding and complying with local laws in their jurisdiction. All players must be 18 years or older to participate.
How do I self-exclude from 8basa?
To self-exclude from 8basa, email [email protected] with the subject line "Self-Exclusion Request" from your registered email address, and specify your preferred exclusion period — options include 6 months, 12 months, 5 years, or permanent. Your account will be locked within 24 hours, and you will be removed from all promotional communications for the duration of the exclusion.
Can I set deposit limits on my 8basa account?
Yes, 8basa allows you to set daily, weekly, or monthly deposit limits on your account at any time. Log in and navigate to Account Settings, then Responsible Gaming to configure your limits. Reductions take effect immediately, while increases are subject to a 7-day cooling-off period. Deposit limits are one of the most effective tools for keeping your gambling activity within a healthy budget.
What should I do if I think I have a gambling problem?
If you feel that gambling is negatively affecting your finances, relationships, or mental well-being, we strongly encourage you to take action immediately. Contact the 8basa support team at [email protected] to request a self-exclusion or deposit limit. You can also take a voluntary time-out from your account for a cooling-off period of 24 hours, 7 days, or 30 days. Please visit our Responsible Gaming page for further guidance and support resources.
Still Have Questions? We Are Here to Help
If you did not find the answer you were looking for in this FAQ, the 8basa support team is available 24/7. You can also explore the rest of the site — from cricket betting to live slots — and discover everything 8basa has to offer.