8basa Privacy Policy
At 8basa, we treat the privacy and security of your personal data with the utmost seriousness. This Privacy Policy explains exactly what information we collect when you use the 8basa platform, why we collect it, how we use and store it, and what rights you have over your own data. We encourage you to read this document carefully before using our services.
How 8basa Protects Your Privacy
These six principles underpin 8basa's approach to data privacy. They are embedded in every system and process we operate and reflect our genuine commitment to handling your information with care, honesty, and transparency.
SSL Encryption
All data transmitted between your device and the 8basa platform is protected by 256-bit SSL (Secure Socket Layer) encryption. This ensures that your personal information, payment details, and session data cannot be intercepted in transit.
Purpose Limitation
8basa collects only the data that is strictly necessary to provide the services you have requested. We do not harvest data indiscriminately. Every data point we collect has a defined purpose, and we do not use your data for unrelated activities.
No Third-Party Sales
8basa does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used exclusively for operating the 8basa platform and fulfilling our legal obligations.
Transparent Disclosure
We are transparent about every category of data we collect and every reason we collect it. This Privacy Policy is written in plain English so that every 8basa player in Bangladesh can understand exactly how their information is handled.
Secure Storage
Personal data held by 8basa is stored on servers protected by industry-standard firewalls, access controls, and intrusion detection systems. Access to player data is restricted to authorised personnel only, on a strict need-to-know basis.
Your Control
You have meaningful rights over your personal data, including the right to access, correct, and in certain circumstances delete or restrict the processing of your information. See the Your Privacy Rights section below for full details on how to exercise these rights.
Information We Collect
When you register an account, use the 8basa platform, or contact our support team, we collect certain categories of personal information. The information we collect can be grouped into the following categories:
1.1 Registration and Identity Information
When you create an 8basa account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile phone number, and residential address. This information is required to create and manage your account, verify your identity, confirm your age (18+ requirement), and comply with our Know Your Customer (KYC) obligations.
1.2 Identity Verification Documents
As part of the KYC verification process — which is required before any withdrawal is processed — we collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence. We may also collect proof of address (e.g., a recent utility bill or bank statement) and proof of payment method ownership (e.g., a screenshot of your bKash or Nagad account showing your registered name and number). These documents are used solely for identity verification and anti-money-laundering compliance purposes.
1.3 Financial and Payment Information
When you make a deposit or request a withdrawal, we collect transaction-related information including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the mobile number or bank account number associated with the transaction, transaction reference numbers, transaction amounts, and timestamps. Note that 8basa does not store full card numbers or mobile PIN codes — payment authentication is handled directly by the relevant payment provider.
1.4 Gameplay and Betting Data
We record all betting, gaming, and wagering activity conducted through your 8basa account. This includes the games you play, the bet amounts placed, the outcomes of those bets, session durations, and any promotional bonuses applied. This data is used to calculate your balances, resolve disputes, detect prohibited conduct (including bonus abuse and collusion), and generate responsible gaming insights that help identify players who may need support.
1.5 Device and Technical Information
When you access 8basa through a web browser or mobile device, we automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited within the platform, session duration, and clickstream data. This information is used to optimise the platform experience, detect and prevent fraud, and maintain platform security. Your IP address may also be used to determine your approximate geographic location for compliance purposes.
1.6 Communications Data
If you contact the 8basa support team — whether by email or live chat — we retain records of those communications, including the content of your messages and any attachments, for quality assurance, dispute resolution, and compliance purposes. We may also collect feedback and survey responses you voluntarily provide.
How We Use Your Data
8basa uses the personal data it collects for the following specific and defined purposes. We do not use your data for any purpose not listed below without first obtaining your explicit consent or having a clear legal basis to do so.
2.1 Account Management and Service Delivery
We use your registration and identity information to create and maintain your account, authenticate your login sessions, process deposits and withdrawals, credit bonuses, and provide access to all 8basa games and services. Without this data, we cannot provide the core services of the platform.
2.2 Identity Verification and KYC Compliance
We use your identity documents and personal details to verify that you are who you claim to be, that you meet the minimum age requirement of 18 years, and that your payment methods are registered in your own name. This process is a legal obligation we are required to fulfil before processing any withdrawal from your account.
2.3 Fraud Prevention and Security
We use device data, IP addresses, transaction history, and gameplay patterns to detect and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other forms of prohibited conduct. Automated and manual review processes may be applied to flag unusual activity for investigation.
2.4 Customer Support
We use your account information and communications history to respond to your support queries, resolve disputes, process complaints, and improve the quality of our customer service. Support interactions may be recorded and reviewed for training and quality assurance purposes.
2.5 Responsible Gaming Monitoring
We analyse your gameplay patterns, session lengths, deposit frequency, and betting behaviour to identify signs of potentially problematic gambling. Where such patterns are identified, we may proactively reach out to offer responsible gaming tools including deposit limits, session time limits, cooling-off periods, and self-exclusion options. This use of your data is in your direct interest and forms part of our commitment to player welfare.
2.6 Legal and Regulatory Compliance
We may be required by applicable law to retain, disclose, or process certain categories of personal data. Where such legal obligations arise, we will comply fully and will notify you of any disclosure to the extent permitted by law.
2.7 Platform Improvement
We use aggregated, anonymised technical and gameplay data to improve the performance, stability, and user experience of the 8basa platform. This includes analysing which features are most used, identifying navigation friction points, and testing platform updates. No individual player is identifiable in this type of analysis.
2.8 Promotional Communications
If you have opted in to receive promotional communications from 8basa, we will use your email address and mobile number to send you information about offers, bonuses, tournaments, and seasonal promotions relevant to the Bangladesh market (such as Eid or BPL season promotions). You may opt out of promotional communications at any time by contacting our support team or updating your account notification settings.
Data Sharing & Disclosure
8basa does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. However, we do share certain data with carefully selected third parties where it is necessary to operate the platform or comply with legal requirements. All third parties with whom we share data are bound by strict data processing agreements and are permitted to use your data only for the specific purpose for which it was shared.
3.1 Payment Providers
To process your deposits and withdrawals, we share necessary transaction information with our payment partners including bKash, Nagad, Rocket, Upay, and partner banks (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank). The data shared is limited to what is strictly necessary to execute the transaction (e.g., your registered mobile number, transaction amount, and reference number). These providers operate under their own privacy policies and security standards.
3.2 Game Technology Providers
The games available on 8basa are powered by third-party studios including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi. To deliver these games within your 8basa session, certain session identifiers and gameplay data may be transmitted to these providers' servers. These providers do not receive your name, contact details, or payment information — only the technical session data necessary to run the game.
3.3 Identity Verification Partners
To fulfil our KYC obligations, we may use third-party identity verification services to cross-check the identity documents you provide. These services process your information only for the purpose of verifying your identity and are bound by strict confidentiality and data processing agreements.
3.4 Legal and Regulatory Authorities
8basa may disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required by law, where we have a legitimate legal interest in doing so, or where such disclosure is necessary to protect the safety, rights, or property of 8basa, its players, or the public. We will not disclose more data than is necessary for the stated legal purpose.
3.5 Business Transfers
In the event that 8basa undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. In such circumstances, 8basa will notify affected players and ensure that the acquiring entity is bound by a privacy policy that provides at least the same level of protection as this one.
Data Retention
8basa retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold:
5.1 Account and Identity Data
Account registration information and KYC identity documents are retained for the duration of your active account relationship with 8basa, and for a minimum of 5 years following the closure of your account. This retention period is required to satisfy our anti-money-laundering record-keeping obligations and to resolve any post-closure disputes.
5.2 Transaction and Financial Records
Records of all deposits, withdrawals, and in-platform transactions are retained for a minimum of 5 years from the date of each transaction. This retention period is required by financial record-keeping regulations and is necessary for audit, dispute resolution, and compliance purposes.
5.3 Gameplay and Betting History
Records of your gaming and betting activity are retained for the duration of your active account plus 3 years following account closure. This data is used for dispute resolution (e.g., if a player disputes the outcome of a bet or the application of a bonus) and for responsible gaming monitoring purposes.
5.4 Communications and Support Records
Records of support interactions, complaints, and other communications are retained for 3 years from the date of the last interaction. This retention period supports quality assurance, dispute resolution, and compliance review.
5.5 Technical and Analytics Data
Anonymised, aggregated analytics data (which cannot be traced back to an individual) may be retained indefinitely for platform improvement purposes. Non-anonymised technical data (such as IP address logs) is retained for no longer than 12 months unless there is an active security investigation that requires longer retention.
5.6 Data Deletion Requests
If you request deletion of your personal data (see Section 7 — Your Privacy Rights), 8basa will delete or anonymise your data to the extent possible within 30 days of receiving the request. Where legal retention obligations prevent full deletion, we will restrict processing of your data so that it is used only for the legally mandated purpose and nothing else, and we will inform you of this limitation in our response to your deletion request.
Data Security
Protecting the security of your personal data is a top priority for 8basa. We implement a layered set of technical and organisational security measures designed to prevent unauthorised access, accidental loss, destruction, or alteration of your data.
6.1 Encryption
All data in transit between your device and 8basa servers is protected by 256-bit TLS/SSL encryption. Sensitive data at rest — including identity documents and financial records — is encrypted using AES-256 encryption. Passwords are never stored in plain text; they are hashed using a strong cryptographic algorithm (bcrypt) with individual salting.
6.2 Access Controls
Access to personal data held by 8basa is restricted to authorised personnel on a strict need-to-know basis. All staff with access to player data undergo background checks and are bound by confidentiality obligations. Access permissions are reviewed regularly and are revoked immediately upon the departure of any team member.
6.3 Infrastructure Security
The 8basa platform operates on server infrastructure protected by enterprise-grade firewalls, intrusion detection and prevention systems (IDS/IPS), and continuous security monitoring. Regular vulnerability assessments and penetration tests are conducted by independent security professionals to identify and remediate potential weaknesses before they can be exploited.
6.4 Incident Response
In the event of a data security incident that affects your personal data, 8basa will notify affected players promptly — and in any case within 72 hours of becoming aware of the breach — with information about what data was affected, what action we have taken, and what steps you should take to protect yourself. We will also notify any relevant authorities as required by applicable law.
6.5 Your Role in Security
While 8basa takes every reasonable precaution to protect your data, you also have an important role to play. You should choose a strong, unique password for your 8basa account, never share your login credentials with anyone, log out of your account when using a shared or public device, and contact 8basa support immediately if you suspect your account has been compromised. 8basa will never ask for your password by email or chat.
Your Privacy Rights
As an 8basa player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at with the subject line "Privacy Rights Request" and your registered account email address. We will respond to all rights requests within 30 days.
| Your Right | Available | What It Means |
|---|---|---|
| Right of Access | ✓ Yes | You may request a copy of all personal data 8basa holds about you. We will provide a structured, machine-readable export within 30 days of your request. |
| Right to Rectification | ✓ Yes | If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update most account details directly in your profile settings. |
| Right to Erasure | ✓ Partial | You may request deletion of your personal data. Where legal retention obligations apply (e.g., financial records), full deletion may not be possible, but we will restrict processing to the legally required minimum. |
| Right to Restriction | ✓ Yes | You may request that 8basa restrict the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved. |
| Right to Data Portability | ✓ Yes | You may request that we provide your personal data in a structured, commonly used, machine-readable format (e.g., JSON or CSV) so that you can transfer it to another service provider if you wish. |
| Right to Object | ✓ Yes | You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you feel your rights override our interests. |
| Right to Withdraw Consent | ✓ Yes | Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal. |
Changes to This Privacy Policy
8basa reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to the 8basa platform. When we make material changes to this policy, we will notify you by one or more of the following means:
- A prominent notice displayed on the 8basa platform when you next log in, summarising the key changes.
- An email notification sent to your registered email address at least 7 days before the revised policy takes effect.
- An update to the "Last Updated" date displayed at the top of this page and in the last-updated bar above.
Your continued use of the 8basa platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a material change to this policy, you should close your account and withdraw your balance before the effective date of the change. To close your account, contact the 8basa support team at .
We encourage you to review this Privacy Policy periodically to stay informed about how 8basa protects your personal data. The most current version of this policy is always available at https://8basa.net/privacy-policy.
Contact for Privacy Enquiries
If you have any questions, concerns, or complaints about this Privacy Policy or about the way 8basa handles your personal data, please contact us at:
Email:
Response time: Within 1 business day for privacy enquiries
Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
Ready to Play Safely at 8basa?
Now that you know how 8basa protects your privacy, explore our full range of games — from live cricket betting to premium slots and live dealer tables. Your data is safe with us, and your entertainment is our priority.